How to place the order

At Sincerely Yours Florist – SincerelyYours.com.au we strive to make your shopping experience as pleasurable and easy as possible.

Following many years of experience with retail, phone and mail order customers, we have discovered that our customers not only need a high level of personal service and at times, some one to sit and have a coffee and a chat with, but also a convenient way of shopping with us from anywhere at anytime. Therefore we have made it as easy as possible for our customers to shop with us through our very own website.

Our Website
Our website is highly organised and broken down into highly relevant Categories and Sub-Category.
For example, Click on the preferred category on the side of the page e.g. Occasion, then locate the Sub-Category in which you are interested e.g. New Baby. Clicking on "More Info" or the thumbnail image, this brings you to more detailed pages and larger images where you will also find relevant information for that item such as availability, size, colour etc. As you look through the items that are available, you may add items to your shopping cart, remove items or change quantities, send a product wish-list to a friends, or go directly through the Check-Out and make a purchase.

At Sincerely Yours Florist, we accept all major credit cards including American Express, BankCard, Diners Club, MasterCard, and Visa.

STEP-BY-STEP ORDERING INSTRUCTIONS:

Registration
We recommend that in order to track your purchases, and view the status of each order in your cart, that you register with our site before you begin to choose your products.

Step 1
Complete the available options of quantity and colour (if applicable) located under the detailed description of the product. You also have an option to utilise our free gift wrap service and to have an accompanying gift card with your own message.

Step 2
Clicking on the "Add to Cart" button adds the selected item to your electronic shopping trolley. Progress of your cart can be viewed at any time at the mid left hand side of your screen.
From this point onwards, you may change the quantities by typing the new amount in the quantity box and clicking on "Save any Changed Quantities". You may remove any items from your cart by clicking on "Remove". You may also continue shopping for more items to be shipped to the same address.

Step 3
Proceed to the checkout by clicking on the "$ Checkout" button. A progress bar appears on the top of the screen advising what stage of the purchase you are currently completing.
Complete the shipping details for your purchase. You may specify any special delivery instructions e.g. preferred delivery date (Please note that this delivery date cannot be guaranteed, but we endeavour to accommodate where possible).

Step 4
Click on "Shipping Info". Choose your Shipping Method by using the drop down box. Choose how you would like to pay by using the Select Billing Method drop down box. Click on the "Go" button.

Step 5
The next screen will give you instructions based on your preferred billing method. Click on the "Go" button.

Step 6
Review all the items that you have placed in your cart, the options selected for each item and check your billing and delivery details. If everything is correct, click on the "Confirm Order Go" button. Your order details will be shown. You may print this page for your records. You may also bookmark this page to return.
Your order has now been delivered to us and you will shortly receive an email confirmation of the order.

Step 7
If you would like to check the status of your order at any time, log in and click on "Your Account" button.

Sincerely Yours Gift Voucher
If you are lucky enough to receive a Sincerely Yours Florist Gift Voucher, then you may log in as per your instructions on your voucher to use your credit. You will however need to pay the balance using one of the first two billing options in this list before goods are dispatched. For more information of how to use or purchase a Sincerely Yours Florist please contact us.

Ordering Offline
If you prefer to order offline, you may view the products online and contact us directly at Sincerely Yours Florist without going through the order process.
Should you need further assistance at this point:

1. Please contact our Customer Service Phone Line on + 6 (02) 9558 0533.
2. Fax Us on +6 (02) 9558 0544,
3. or Email Us anytime – sales@sincelreyyours.com.au

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