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• How do I contact SincerelyYours.com.au?
• Do I have to register an account to place an order?
• What methods of payment are acceptable?
• Will my information be secure?
• Why won't my credit card go through?
• How do I know if you received my order?
• Can I change my order information?
• What if I want to cancel my order?
• What happens if I supply the wrong address?
• What if the receiver is not home when delivered?

Q: How do I contact SincerelyYours.com.au?
A: You can contact Sincerely Yours Florist - www.sincerelyyours.com.au either by Phone, Fax, Website, Email, In Writing or In Person. Please see our Contact Details and Location Details.

Q: Do I have to register an account to place an order?
A: Customers do not have to register to place an order. We do request an email address so we can send out a email confirmation of the order.

Q: What methods of payment are acceptable?
A: Sincerely Your Florist (and SincerelyYours.com.au) accepts VISA, MasterCard , American Express, BankCard and Diners Club, as well as Cheque and Money orders but these will differ according the specific shipping requirements and also destinations – please see Shipping Information and Payment Information

Q: Will my information be secure?
A: We understand and respect the privacy and confidentiality of our customers. You can rest assured that all transactions processed through SincerelyYours.com.au are encrypted, and our secure server software (SSL) is the industry standard and among the best software available today for secure e-commerce transactions.

This software encrypts ALL of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

The SincerelyYours.com.au Safe Shopping Guarantee protects you while you shop, so that you never have to worry about credit card safety. The guarantee means that every transaction you make at our site will be 100% safe, and you pay nothing if unauthorised charges are made to your card as a result of shopping with us.

Q: Why won't my credit card go through?
A: Please check the account number carefully, make sure all fields are filled in correctly, and check the expiry date.

Q: How do I know if you received my order?
A: Every customer is automatically sent a confirmation email once we have received their order, as long as they have provided us with a valid email address.

Q: Can I change my order information?
A: If you have any changes regarding your order, you can contact us by:
• Email us at help@sincerelyyours.com.au
• Call us on + 6 (02) 9558 0533

We may contact you to confirm any changes or updates you have on your order prior to delivery.

Q: What if I want to cancel my order?
A: In these cases the full amount will be refunded to your credit card.
However if the order is already in transit and needs to be returned to the florist a cancellation fee of up to $10 AUD to cover delivery and costs may charged.

Q: What happens if I supply the wrong address?
A: Please always check your details before placing an order and supply a telephone number just in case delivery is difficult. If an incorrect address is supplied a redelivery fee of up to $10 AUD to cover costs may be charged.

Q: What if the receiver is not home when delivered?
A: If the receiver is unavailable to receive the delivery,
the florist will either:
- leave a note on the recipient's door or in their letter box asking them to call the florist and arrange a convenient time for re-delivery (charges may occur for re-delivery), or
- leave the arrangement at the door if;
a) requested by the sender
b) If safe to do so.

Baskets of gifts and gourmet items will not be left at the door if no-one is home to receive the goods.

Please note: If the recipient works during the day, we can deliver the order to the recipient's work address. Also, the florist may call the recipient to schedule delivery.

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